Eazer & Eazer Driver help

Frequently asked questions

How do I sign in?

Eazer riders sign in with phone OTP. Eazer Driver supports phone OTP and email/password where enabled. Use the same registered phone or email when contacting support.

I did not receive my OTP.

Check your signal and number format (include country code, e.g. +234). Wait a minute and request a new code. If it still fails, email us with your phone number and app name.

How do I request a ride?

Open Eazer, set your pickup and destination on the map, choose Standard, XL, or Bike, and confirm your request. Compare driver offers, pay, and track your driver live.

How do driver offers work?

After you request a ride, nearby verified drivers submit offers with price and ETA. You choose the offer that works for you before the trip starts.

How do I send a package?

Tap Send package from Home, enter pickup and drop-off, choose a size, review the fee, pay with wallet or card, and track your courier until delivery.

How do I top up my wallet?

Go to Account → Wallet, choose a preset or custom amount, and complete checkout via Paystack. Your balance updates immediately for rides and packages.

How do I get paid as a driver?

Earnings appear in Account → Earnings after each completed trip or delivery. Link your bank account under Account → Bank account, then withdraw your available balance.

What documents do I need to drive?

Complete KYC with your NIN, selfie/liveness check, ID document, vehicle details, and four vehicle documents: plate photo, registration, insurance, and roadworthiness.

How long does driver verification take?

Review typically takes 1–2 business days after you submit all required documents. You will receive an email when there is a decision.

What if I need help during a trip?

Use in-app chat or call your driver/rider. For emergencies, open Safety (SOS) to call 112, reach your emergency contact, or share your live trip status.

How do I cancel a ride?

Cancel from the trip screen before or during the trip depending on status. Cancellation fees may apply. Contact support if you believe a charge is incorrect.

How do referrals and promos work?

Riders: Give ₦500, Get ₦500 when friends complete their first ride. Drivers: earn ₦2,000 when a referred driver completes 5 trips. Promo codes are applied at checkout.

How do I delete my account?

Go to Account → Settings → Delete account, or see our Delete Account page for full instructions.