Delivery & Mobility Partner Agreement

This agreement applies to Eazer Delivery partners and Eazer Driver partners (where ride-hailing is legally activated). Consumer terms are in our User Terms of Use.

Delivery & Mobility Partner Agreement

ROLE-SPECIFIC AGREEMENT

This Agreement applies to Delivery Partners, package couriers and, only where legally activated, ride-hailing drivers. Ontario statutory digital-platform worker rights apply where the law covers the work, regardless of contractual labels.

This Delivery & Mobility Partner Agreement (the “Agreement”) is between Eazer Technological Solutions Inc. (“Eazer”) and the individual or business registering to perform delivery, package courier or, where legally enabled, ride-hailing services through Eazer (“Partner”).

1. Scope and Platform Relationship

• Eazer operates a digital platform that connects Partners with service opportunities and may provide dispatch, routing, payment, support, safety and marketplace technology.
• Subject to applicable law and service-specific requirements, Partners may choose whether, when and where to make themselves available and whether to accept offered opportunities.
• The parties intend an independent contractor relationship where legally permitted. However, worker status and statutory rights are determined by applicable law, not solely by the label used in this Agreement.
• Nothing in this Agreement waives or reduces a non-waivable statutory right.

2. Service Categories

Standard food and general-goods delivery. Package and courier delivery. Corporate/business delivery under negotiated programs. Ride-hailing or other mobility services only where Eazer has legally activated the service. Service-specific schedules and local addenda form part of this Agreement when presented to and accepted by the Partner.

3. Eligibility and Onboarding

Be legally entitled to perform the applicable service.

• Provide accurate identity, contact, banking and tax information.
• Hold a valid driver’s licence and vehicle documentation where driving is involved.
• Complete identity, driving-record, criminal/background, sanctions or other checks required by law or Eazer policy.
• Maintain the licence class, permits, training, vehicle standards and insurance required for the service and location.
• Use only approved vehicles/equipment and promptly report material changes affecting eligibility.
• Eazer may delay or refuse activation where required information is incomplete or where legal, safety, fraud or insurance criteria are not satisfied.

4. Partner Choice, Availability and Offer Acceptance

• Subject to law, the Partner controls when to log on and may accept or decline opportunities.
• Eazer may use location, service type, estimated time, distance, safety, Customer requirements, Merchant readiness and platform efficiency to present opportunities.
• Where applicable law requires specific pre-acceptance information, the Partner App will display that information before acceptance.
• Eazer will not contractually penalize the lawful exercise of non-waivable statutory rights.

5. Compensation and Eazer Platform Fees

Unless a service-specific schedule states otherwise, the following commercial rules apply to the eligible Partner compensation base:

Certain food-delivery or special programs may use a service-specific Partner share between 85% and 92% of the applicable delivery compensation. A service-specific Eazer fee different from the standard 8% must be clearly disclosed through the Partner App or a signed schedule before acceptance where required by law.

Taxes, lawful withholdings, fraud-related chargebacks and authorized adjustments may apply.

Tips intended for the Partner will not be retained by Eazer except for a lawful payment-processing adjustment expressly disclosed and permitted by law.

6. Compensation Information and Statements

• Eazer will provide compensation information and transaction statements as required by applicable law and the Partner program.

Statements may include completed services, gross compensation, Eazer platform fee, tips, incentives, tolls or pass-through amounts, adjustments, taxes/withholdings and net payout. Where an estimate is shown before acceptance, actual compensation may change only for disclosed reasons such as route changes, Customer modifications, waiting time, cancellation rules, tolls or legally permitted adjustments.

7. Ontario Digital Platform Worker Rights

For work covered by Ontario’s Digital Platform Workers’ Rights Act, 2022 and its regulations, Eazer will administer this Agreement subject to the statutory rights and protections that apply, including applicable rights to information, recurring pay periods and pay days, minimum wage for covered work assignments, amounts earned, tips and gratuities, and notice or explanation regarding removal from the platform. If this Agreement conflicts with a non-waivable Ontario statutory right, the statutory requirement prevails.

• Eazer will maintain records and provide notices required by the applicable digital-platform worker legislation.

8. Delivery Partner Responsibilities

• Pick up and deliver orders carefully, promptly and to the correct recipient or location.
• Use insulated or otherwise appropriate bags/containers where required for food or temperature-sensitive goods.
• Do not tamper with, consume, substitute or open sealed Customer goods except where authorized for lawful verification.
• Maintain professional, respectful and non-discriminatory conduct.

Follow age-verification and restricted-product procedures.

• Do not knowingly transport unlawful, stolen, unsafe or prohibited goods.
• Use safe routes and comply with traffic, parking and road-safety laws.
• Maintain accurate proof of pickup and delivery where required by the App.

9. Package Courier Responsibilities

Package Partners must follow any package size, prohibited-goods, packaging, chain-of-custody, signature, proof-of-delivery and recipient-verification requirements shown in the App. A Partner may refuse a package that reasonably appears unlawful, unsafe, materially different from the job description or outside the Partner’s approved service limits.

10. Ride-Hailing Driver Addendum

Eazer Rides may only be activated in a jurisdiction after Eazer confirms the applicable platform/company licensing, driver eligibility, approved insurance structure and local operating requirements. A Partner may not accept Eazer ride-hailing trips until the Driver App confirms authorization for that service and location.

• The standard Eazer Rides commercial split is Driver 85% / Eazer 15% of the eligible fare or driver compensation base, subject to taxes, tips and clearly disclosed statutory or regulatory items.

Ride-hailing Partners must maintain all required licensing, background checks, training, vehicle standards, inspections and insurance.

• Where a municipality or regulator requires the platform operator to hold, administer or verify licences, Eazer will perform those obligations as required before activating the service.

11. Insurance

• Partner must maintain personal, commercial, delivery, courier or rideshare insurance required by law and must disclose platform-related vehicle use to the insurer where required.
• Eazer may require proof of insurance and may suspend driving functionality if required coverage cannot be verified.
• Eazer will not represent that a Partner is covered by an Eazer fleet or platform policy unless such coverage has actually been obtained and is legally effective for the relevant service and jurisdiction.

12. Vehicle, Equipment and Expenses

Except where Eazer expressly provides otherwise or applicable law requires another allocation,

• Partner is responsible for vehicle, bicycle or equipment costs, fuel or charging, maintenance, mobile device, data, parking, tolls, safety equipment, permits and insurance.

If Eazer supplies branded equipment, separate return, deposit or replacement terms may apply.

13. Taxes and Reporting

• Partner is responsible for tax filings, registrations and payments applicable to Partner’s business or earnings, except to the extent Eazer is legally required to withhold, remit or report.
• Partners must provide accurate tax-identification information requested for payouts or platform reporting.
• Eazer may issue tax statements or submit digital-platform reporting information where required by law.

14. Payments and Payout Schedule

• Eazer will provide a recurring payout schedule through the Partner App or applicable schedule.

For Ontario covered workers, Eazer will operate pay periods and pay days in accordance with the Digital Platform Workers’ Rights Act and applicable regulation.

• Eazer may correct duplicate payments, mathematical errors, fraudulent transactions or other authorized adjustments, with transaction-level explanation where required.

15. Tips and Gratuities

• Tips and gratuities designated for the Partner belong to the Partner subject to applicable law.
• Eazer will not make an unauthorized deduction from Partner tips.
• Where a third-party payment processor deducts a legally permitted processing adjustment,
• Eazer will disclose the treatment where required.

16. Cancellations and Failed Deliveries

• Partner compensation for Customer, Merchant or Eazer cancellations will be determined by the applicable service schedule and any statutory minimum requirements.
• Partner must follow App instructions for undeliverable orders, Customer unavailability, inaccessible locations, unsafe conditions, restricted products and returns.

17. Ratings, Quality and Performance

• Eazer may use ratings, complaints, acceptance evidence, delivery records, safety reports and fraud signals to protect Customers and platform integrity.

Performance standards must be applied consistently with applicable law and must not override statutory rights.

• Eazer may provide coaching, warnings, service restrictions or other proportionate interventions where quality issues are identified.

18. Safety

• Partners must not provide services while impaired, medically unfit to drive, dangerously fatigued or otherwise unable to operate safely.
• Partners must comply with lawful road-safety, vehicle-safety and workplace/safety requirements applicable to the service.
• Partners should contact emergency services where immediate emergency assistance is required.

19. Fraud and Platform Integrity

• Do not falsify GPS/location, mileage, delivery evidence, identity, vehicle or insurance information.
• Do not create fake orders or collude with Customers or Merchants to generate improper compensation.
• Do not permit an unapproved person to perform services through your account.
• Do not misuse promotions, incentives, tolls, reimbursements or payment systems.
• Eazer may investigate suspected fraud and temporarily restrict access while a material risk is assessed.

20. Deactivation and Suspension

• Eazer may temporarily suspend access for urgent safety, fraud, identity, licensing, insurance, legal or account-security concerns.

Permanent deactivation may occur for serious or repeated breaches, fraud, dangerous conduct, unlawful activity, licence or insurance loss, account sharing, material misrepresentation or other grounds permitted by law.

• Where required by law, Eazer will provide notice, reasons, timing information and any available internal review or appeal process.
• Immediate restriction may occur where delay would create a material safety, fraud or legal risk.

21. Internal Review of Significant Deactivation

• Where Eazer offers or applicable law requires an internal review, Partner may submit relevant information through the designated Partner Support channel within the stated review period.
• The review will consider the available evidence, applicable policy and legal requirements. Eazer may uphold, modify or reverse the decision.

22. No Exclusivity

Unless a separate written program expressly provides otherwise and applicable law permits it, Partner is not required to provide services exclusively through Eazer and may use competing platforms or conduct other lawful business.

23. Customer and Merchant Information

• Partners may use Customer or Merchant personal information received through Eazer only to complete the accepted service, provide transaction-related support or comply with law.
• Partners must not retain, sell, disclose or use Customer contact details for independent marketing, harassment or another unrelated purpose.
• Partners must protect account credentials and promptly report suspected account compromise or data loss.

24. Recording and Communications

• Partners may receive transactional messages, safety alerts, service opportunities and payment notices through the App, email, SMS, push notification or other designated channels.

Any audio, video or dash-camera recording by a Partner must comply with applicable privacy, surveillance, consent and vehicle-for-hire laws.

25. Intellectual Property and Branding

• Eazer grants Partner a limited, revocable, non-exclusive licence to use authorized Eazer branding solely for approved services while the account is in good standing.

Branded bags, decals, clothing or vehicle signs do not by themselves create employment.

• Partners must not alter Eazer trademarks, create misleading affiliation claims or use Eazer branding after authorization ends.

26. Confidentiality

Partner must protect non-public Eazer pricing, operational, security and technical information obtained through the Partner relationship and use it only for legitimate service purposes, except where disclosure is legally required.

27. Independent Business Responsibilities

Where the Partner is lawfully an independent contractor, Partner is responsible for operating expenses, tax filings, registrations and business decisions allocated to the Partner by this Agreement, subject always to statutory rights and obligations that apply regardless of classification.

28. Indemnity

To the extent permitted by law, Partner will indemnify Eazer from third-party claims and reasonable losses arising from Partner’s unlawful conduct, intentional misconduct, material breach, unauthorized account sharing, vehicle operation contrary to law, or infringement of third-party rights, except to the extent caused by Eazer’s breach, negligence or misconduct. This indemnity does not waive statutory worker rights or require Partner to indemnify Eazer for liabilities that law places on Eazer.

29. Limitation of Liability

• To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential losses that were not reasonably foreseeable from the breach.
• Eazer does not guarantee a minimum number of opportunities, hours or earnings except where a specific program or applicable law provides otherwise.
• Nothing in this Agreement excludes liability for fraud, wilful misconduct or liability that applicable law does not permit to be excluded or restricted.

30. Changes to the Agreement and Fee Schedules

• Eazer may update operational terms, safety rules or service schedules to reflect changes in law, services, security or technology.

Material changes to compensation methodology or platform fees will be disclosed in advance where required by law or contract. Where renewed acceptance is required, Eazer will obtain it before the change becomes binding.

• The Partner App or Legal Centre will identify the current Agreement, service schedule and applicable local addendum.

31. Governing Law and Disputes

For services performed in Ontario, this Agreement is governed by Ontario law and applicable federal Canadian law, subject to mandatory worker, employment-status, consumer, insurance, transportation and regulatory protections. For services elsewhere, a local addendum may designate a different Eazer entity, governing law or dispute process.

• The parties will first attempt to resolve operational disputes through Partner Support and internal escalation where practical.

This Agreement does not impose a mandatory arbitration or class-action waiver unless a valid jurisdiction-specific addendum expressly does so.

Contact

Eazer Technological Solutions Inc.
1-168 Oakdale Road, North York, ON M9M 1G6, Canada
Customer Support: support@eazer.com
Privacy: privacy@eazer.com
Telephone: +1 437 226 1872

Eazer Legal Centre