Merchant Onboarding and Acquisition Specialist

1. Job Purpose The Merchant Onboarding and Acquisition Specialist is responsible for identifying, attracting, recruiting and onboarding merchants onto the Eazer platform. The role focuses on building strong relationships with businesses, expanding Eazer's merchant network and helping businesses reach more customers through Eazer's digital marketplace. The successful candidate will work with restaurants, grocery stores, supermarkets, African food vendors, clothing retailers, pharmacies, building-material suppliers and other eligible businesses to introduce Eazer's services, explain the benefits of joining the platform and guide merchants through registration and activation. The overall objective is to grow Eazer's merchant base, strengthen marketplace offerings, increase customer choice and support sustainable business growth. 2. Key Job Responsibilities A. Merchant Acquisition and Business Development Identify and approach potential merchants, retailers, restaurants, supermarkets and other eligible businesses. Conduct direct outreach through telephone calls, emails, social media, business visits, referrals and networking. Present Eazer's marketplace, food-ordering, delivery and other relevant services to prospective merchants. Explain the benefits of joining Eazer, including access to new customers, digital visibility and delivery opportunities. Build and maintain a pipeline of prospective merchants and consistently follow up until registration or a final decision. Negotiate onboarding terms and commercial arrangements within the company's approved policies. Develop merchant acquisition strategies to increase the number and diversity of businesses on the platform. Identify opportunities to attract high-demand merchants and businesses in underserved communities. B. Merchant Onboarding and Registration Guide merchants through the Eazer registration and onboarding process. Explain the registration requirements, platform policies, service fees, commissions and applicable terms. Collect and verify required business information and supporting documents in accordance with company procedures. Assist merchants with setting up their accounts and accessing the appropriate merchant application or dashboard. Ensure merchant profiles contain accurate business names, addresses, contact details, operating hours and other required information. Coordinate the submission and approval of merchant applications with the relevant internal teams. Follow up on incomplete registrations and resolve onboarding issues promptly. Ensure that merchants understand their responsibilities before becoming active on the platform. C. Product Listing and Store Activation Assist merchants in uploading products, menus, service descriptions, prices and product images. Ensure product information is accurate, complete and presented professionally. Help merchants understand how to update stock availability, prices, menus and operating hours. Coordinate with the relevant teams to resolve technical problems affecting merchant accounts. Confirm that required onboarding steps have been completed before store activation. Help merchants understand how to receive, accept, prepare and fulfil customer orders. Educate merchants on order management, cancellations, refunds, customer complaints and delivery procedures. D. Merchant Relationship Management Maintain regular communication with onboarded merchants to support their continued participation. Build professional relationships that encourage merchant satisfaction, loyalty and retention. Follow up with merchants after activation to ensure they can use the platform effectively. Identify and resolve merchant concerns or escalate issues to the appropriate department. Gather feedback about platform performance, customer demand, delivery operations and service quality. Encourage merchants to maintain accurate listings, competitive pricing and reliable order fulfilment. Identify inactive merchants and develop appropriate reactivation strategies. E. Marketing and Merchant Promotion Support marketing campaigns designed to attract new merchants and customers to Eazer. Encourage merchants to promote their Eazer stores through their social media pages, websites, business premises and customer networks. Coordinate with the marketing team on merchant promotions, discounts and approved advertising campaigns. Identify opportunities for joint promotions, featured listings and seasonal campaigns. Help merchants understand how to use approved promotional materials, referral campaigns and QR codes. Support initiatives that increase awareness of Eazer among businesses and consumers. F. Reporting and Performance Tracking Maintain an accurate database of prospective, registered, approved, active and inactive merchants. Submit regular reports on acquisition activities, onboarding progress and merchant performance. Track outreach attempts, meetings, follow-ups, registrations and successful activations. Monitor onboarding targets and identify opportunities to improve conversion rates. Maintain records of merchant feedback, outstanding documentation and unresolved issues. Provide management with market intelligence, competitor observations and recommendations for improving acquisition strategies. G. Compliance and Professional Conduct Follow Eazer's merchant onboarding procedures, privacy policies and applicable data-protection requirements. Ensure that business documents and sensitive merchant information are handled securely. Escalate suspected fraudulent registrations, misleading information or suspicious business activities. Avoid making unauthorised promises about sales volumes, income, customer numbers or guaranteed orders. Ensure all representations about fees, commissions, delivery services and platform features are accurate and approved. Maintain professional conduct and comply with company policies and applicable laws. 3. Performance Indicators (KPIs) Performance will be assessed using agreed targets, which may include: Number of qualified merchants contacted. Number of merchant meetings, demonstrations and follow-ups completed. Number of completed merchant registrations. Number of approved and activated merchant stores. Merchant activation and onboarding conversion rates. Percentage of onboarded merchants who become active and receive orders. Merchant retention and reactivation rates. Accuracy and completeness of merchant records. Timeliness of reporting and resolution of onboarding issues. Contribution to marketplace growth, product availability and customer satisfaction. Management will establish realistic weekly and monthly targets based on territory, working hours, available resources and business needs. Marketing and Customer Acquisition. Marketplace and Merchant Operations. Technical Support and Product Development. Delivery Partner Operations. Finance and Merchant Settlements. Customer Support and Compliance.

1. Required Qualifications and Skills Diploma, degree or relevant experience in Business Administration, Marketing, Sales, Entrepreneurship or a related field is an advantage. Experience in sales, customer service, field marketing, business development, merchant acquisition or account management is preferred. Strong communication, negotiation, presentation and interpersonal skills. Ability to identify prospective businesses and confidently introduce Eazer's services. Good organisational skills and attention to detail. Basic computer literacy and familiarity with mobile applications, spreadsheets, email and digital communication tools. Ability to maintain accurate records and work toward measurable targets. Self-motivation, integrity, professionalism and a customer-focused attitude. Ability to work independently and collaboratively with cross-functional teams. 2. Working Relationships The Merchant Onboarding and Acquisition Specialist will work closely with: Business Development and Management. Marketing and Customer Acquisition. Marketplace and Merchant Operations. Technical Support and Product Development. Delivery Partner Operations. Finance and Merchant Settlements. Customer Support and Compliance. 3. Expected Outcomes The successful candidate is expected to help Eazer: Expand its network of quality merchants across targeted locations. Increase the number of approved and active stores on Eazer. Improve the variety and availability of products and services for customers. Strengthen merchant relationships and reduce avoidable merchant inactivity. Increase marketplace participation and contribute to Eazer's long-term revenue growth. Build a reliable, professional and trusted merchant community. 4. General Statement The responsibilities outlined above are intended to describe the principal duties of the position. Management may assign other reasonable duties related to merchant acquisition, onboarding, marketplace development and business operations, consistent with the employee's role, skills and applicable employment requirements.